Simply login if you have an existing Hylunia account on Hylunia.co.uk, or create a new account if you’re a new customer. After that it’s as simple as finding the product(s) you’d like to purchase and hitting the Buy button.
Please contact Customer Support. to resolve. Be sure to save a copy of the error (by saving a screenshot or copying the text of the error message) prior to contacting us.
You can place an order using your PayPal, Apple Pay, Visa, MasterCard or Amex.
Simply go to the Account section of the website to change your billing or shipping address.
Once you’ve placed an order on the site, we will email you a confirmation of order. At the moment we do not offer tracking for UK shipments.
If your total order is £50 or more, we offer free shipping. Regular Shipping £3.95
Orders are processed and shipped within 48 hours.
We do not ship to P.O. Boxes at this time.
Our returns policy lasts 14 days. If 14 days have gone by since you received your goods unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return you must advise us in writing by email to: email@example.com, stating your name, address and order number and Returns in the subject line of your email. It is your responsibility to return the goods to us and we strongly advise you use a Royal Mail Track & Send service, we shall not take any responsibility for goods returned to us that are lost or do not reach us.
We endeavour to package our goods in a condition suitable for postage and to reach you undamaged, if however your goods reach you in a damaged condition please email us within 48 hours so we can advise you and we can investigate the damages with the postal company.
Hylunia does not ship outside the United Kingdom at this time.
Having an account is a pre-requisite to participate in Hylunia’s Points Program and the Replenishment Program. You can create an account on Register page.
Hylunia.co.uk visitors are allowed to checkout without creating a Hylunia account. However, having an account is a pre-requisite to participate in Hylunia’s Points Program and the Replenishment Program. You can create an account on the Register page.
Please use the Forgot My Password feature on the Login page or contact Customer Support.
You may change other account information by going to the My Account section of the website. .